Privacy Policy for Skyline Vista Tours
Skyline Vista Tours ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you use our site and our tourism and travel services, including guided city tours, skyscraper observation deck visits, custom itinerary planning, group travel arrangements, and VIP access packages. This policy applies to all information collected through our online platform and other interactions you may have with us.
Information We Collect
We collect information from you when you:
- Book a tour or service: This includes your name, contact information (email address, phone number, and mailing address), payment information (credit card details), travel preferences, dates of birth (where required for age-related discounts or services), and any special needs or requests you may have.
- Create an account: If you register an account on our site, we will collect your name, email address, and password.
- Contact us: When you contact us with inquiries or requests, we collect your name, contact information, and the content of your communication.
- Use our site: We collect information about your use of our site, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits. We may use cookies and similar technologies to collect this information.
- Subscribe to our newsletter: We collect your email address when you subscribe to our newsletter.
- Participate in surveys or promotions: We may collect your name, contact information, and responses to survey questions.
How We Use Your Information
We use your information for the following purposes:
- To provide and improve our services: We use your information to process bookings, fulfill your requests, personalize your experience, and improve our tour offerings and online platform.
- To communicate with you: We use your information to respond to your inquiries, provide booking confirmations, send important updates about your tours, and deliver marketing communications (if you have opted in to receive them).
- To process payments: We use your payment information to process your bookings and refunds.
- To personalize your experience: We may use your information to recommend tours and services that may be of interest to you.
- To improve our site: We use information about your use of our site to understand how our site is being used and to make improvements.
- For marketing purposes: With your consent, we may send you newsletters and promotional emails about our tours and services. You can unsubscribe from these emails at any time.
- For legal compliance: We may use your information to comply with applicable laws and regulations.
Sharing Your Information
We may share your information with the following categories of recipients:
- Service providers: We share your information with third-party service providers who assist us with payment processing, website hosting, email marketing, customer service, and other business operations. These providers are contractually obligated to protect your information and only use it for the purposes we specify.
- Tour operators and partners: To provide you with the tours and services you have booked, we may share your information with tour operators, hotels, transportation providers, and other partners involved in delivering your travel experience.
- Legal authorities: We may disclose your information to legal authorities if required by law or legal process, or if we believe that disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
- Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:
- Using secure server software (SSL) to encrypt sensitive information.
- Storing your information on secure servers.
- Restricting access to your information to authorized personnel only.
- Regularly reviewing our security procedures.
Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will securely delete or anonymize your information when it is no longer needed.
Your Rights
You have the following rights regarding your personal information:
- Access: You have the right to access the personal information we hold about you.
- Rectification: You have the right to request that we correct any inaccurate or incomplete information about you.
- Erasure: You have the right to request that we delete your personal information, subject to certain exceptions.
- Restriction of processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.
- Data portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
- Objection: You have the right to object to the processing of your personal information in certain circumstances, including for direct marketing purposes.
- Withdrawal of consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
To exercise these rights, please contact us at:
Skyline Vista Tours
25 Beacon Street, Suite 700,
Boston, Massachusetts, 02108
United States
You also have the right to lodge a complaint with a data protection authority if you believe that we have violated your privacy rights.
Cookies and Similar Technologies
We use cookies and similar technologies to collect information about your use of our site. Cookies are small text files that are stored on your computer or mobile device when you visit a website. We use cookies for the following purposes:
- To personalize your experience: We use cookies to remember your preferences and settings.
- To analyze site usage: We use cookies to understand how our site is being used and to make improvements.
- For marketing purposes: We may use cookies to track your online activity and show you ads that are relevant to your interests.
You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, if you block or delete cookies, you may not be able to use all of the features of our site.
Third-Party Websites
Our site may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of these websites before providing them with your personal information.
Children's Privacy
Our services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under the age of 16. If we become aware that we have collected personal information from a child under the age of 16, we will take steps to delete that information.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on our site and update the date at the top of this policy. Your continued use of our site after the posting of changes constitutes your acceptance of the new policy.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Skyline Vista Tours
25 Beacon Street, Suite 700,
Boston, Massachusetts, 02108
United States